Shipping & Return Policy
We do NOT drop ship from an outside third party. If you can add it to cart, then it's In-Stock and Ready to Ship! All products featured on our website reflect in-store availability, so you can expect fast same-day shipping for most orders placed by 3 p.m. EST from Monday to Friday and 11 a.m. EST on Saturday.
General Shipping Policy
Redcon1 Tactical, LLC takes great pride in our ability to provide our customers with free shipping on orders over $200 and fast same-day shipping for most orders placed before 3 p.m. EST from Monday thru Friday and 11 a.m. EST on Saturday. We will do our absolute best to ship the same day depending on the time at which the order is placed. In some cases, please allow up to 48 hours after order has been placed for product(s) to ship - this usually happens when the order is placed on Saturday afternoon or Sunday. When ordering, please allow 2-3 days shipping for USPS Priority Mail (includes free insurance up to $100), 3-5 days shipping for USPS First Class Mail (packages less than 1lb and does NOT include insurance), and 1-5 days shipping for both UPS and FedEx from the time the order is picked up by the carrier. Shipping costs will vary depending on the shipping service selected, shipping location, weight of the items, and arrival time. All orders include tracking information and confirmation of delivery service (see Shipment Tracking Information below).
- USPS Priority and First Class Mail does not guarantee delivery times.
- FedEx Ground and Home Delivery guarantees on-time delivery.
- UPS Ground does not guarantee delivery time.
For all Rush Orders or Next Day Deliveries, please follow up with Sales at (910) 777-5376 to place your order over the phone or email at email@example.com. Methods for shipping will be based on destination, size, value, and content.
Firearms cannot ship to a PO Box. Alll firearms purchases must ship to a Federal Firearms License (FFL) Dealer. Direct Adult Signature will be required for all items with serial numbers requiring an FFL transfer. For a specific shipping carrier, please include directions in the comments box during checkout or call sales at (910) 777-5376.
International Orders / APO Addresses
Redcon1 Tactical, LLC is not authorized to ship or sell items outside of the United States.
For all products excluding firearms, we are able to ship to APO/FPO/DPO addresses using USPS Priority Mail; please email firstname.lastname@example.org with order information to request a quote. Information needed for APO/FPO/DPO addresses must include the following information.
Name: Recipient's Name (Rank/Grade is optional)
Address: Unit's Military Post Box Number (Base, Unit or ship's name and hull number)
City: APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office)
State: AA (Armed Forces Americas), AP (Armed Forces Pacific), or AE (Armed Forces Europe)
Zip Code: 5-digit zip code, preferably zip+4
Shipment Tracking Information
Once your order has been placed, you will receive an Order Confirmation email with a detailed list of the items ordered and the total charged. Once your order ships, you will receive a shipment confirmation email that will notify you of the courier and the shipment's tracking information. If you did not receive your tracking number, please check your spam folder and settings or notify Redcon1 Tactical, LLC to request the information to be sent to you. For all registered users, your order information to include tracking information and order history, can be found by logging in with your user name and password. Once your order is delivered, you will receive a delivery confirmation email.
Redcon1 Tactical, LLC is responsible for the shipment of your order to the shipping address provided by the customer during checkout. It is the responsibility of the customer to ensure the correct shipping address is entered during checkout. It is the responsibility of the customer the track the package's delivery and immediately notify Redcon1 Tactical, LLC if there are any issues during its delivery.
Lost or Stolen Packages
Please ensure the order was first shipped from Redcon1 Tactical, LLC by tracking the package's history to confirm the status of the shipment. If the package was lost due to a mistake by Redcon1 Tactical, LLC, then we will immediately replace the lost parts or provide a full refund.
If your tracking number shows delivered, but you still did not receive the package, then it is the responsibility of the customer to now contact the carrier directly before we can intervene or file a claim. The phone number for USPS is 800-275-8777, FedEx is 800-463-3339, and for UPS is 800-742-5877.
Redcon1 Tactical, LLC offers a 30-day return, refund, or exchange from the receipt of shipment. The customer must contact Redcon1 Tactical at email@example.com or (910) 777-5376 prior to any return, refund, or exchange to receive an RMA number. Return shipping label charges are the responsibility of the customer. In the case that Redcon1 Tactical provides the customer with a return shipping label, the shipping charges will be deducted from the customer's refund. All returns, refunds, or exchanges will take up to 3-5 business days to be processed once the items are received. Items that are unused and in the original sealed packaging and/or new condition can be returned, and will typically receive a full refund minus any incurred shipping charges if applicable. If the packaging has been opened or the item is not in its original condition (i.e. not able to be resold), the product can be returned subject to a 25-50% restocking fee upon final inspection of the returned item. The returned items must include all of the accessories, manuals, documentation, and registration information that were originally shipped with the product. Returns exceeding 120 days from the date of purchase will not be accepted and cannot be refunded.
Refunds for returned items will be in the same form as the original payment type. Shipping charges and/or shipping costs to and from the customer are not subject to refund.
Partial Refunds or Restocking Fees
|If you return||You'll receive|
|Items in original condition||Full refund minus the to and from shipping charges (if applicable)|
|Items in original condition past the 30-day return window||Subject to 80% restocking fee|
|Any item exceeding 120 days from the date of purchase||Cannot be returned and do not qualify for a refund. Only able to exchange if in original condition|
|Items that are damaged, missing parts, not in the original condition, or have obvious signs of use||Up to 50% of the item's price|
Exchanges of all unused and unopened items have the option to receive an in-store credit for the returned products and are not subject to restocking charges.
PO Box 1314
Raeford, NC 28376